Policies

Individual Services or Multiple Massages

Reservations need to be made at least 24 hours in advance to guarantee booking. You can call after that time to see if there is possible availability. Reservations can be made by phone: (303) 802-7805 or email.

Spa Party or Event

Reservations need to be made at least seven (7) days in advance for spa services up to 8 people and at least two weeks in advance for groups exceeding 8 people to guarantee booking.  You can call after that time to see if there is possible availability. Reservations can be made by phone: (303) 802-7805 or email. A booking made in less than the time periods mentioned above will incur a last minute surcharge per guest.  This is due to additional costs of executing last minute events. Last minute booking surcharges will be applied over regular pricing as follows:

1-3 people $15

4-6 people $25

7-9 people $35

10 +          $45

Minimum Charge

A minimum of $95 is required per guest for all spa party bookings, unless it is a special promotional package. A $100 minimum is required for a single individual services (we offer a discount for multiple individual services).

Individual Services

Same day cancellations are non-refundable. Advanced reservations must be cancelled 24 hours in advance or client will be charged in full. All services are set to start within 15 minutes of scheduled time. If session start time is delayed due to guest not being ready or on-time, client time will be deducted and charged in full.

Event and Group Services

A non-refundable 25% deposit is required to reserve your event date 7 days prior to the event. The balance is due on the day of the event. 72 hours notice of cancellation is required so that no additional charges are incurred. The non-refundable deposit can be applied to another date/event held within 30 days of original event date.

Gratuities

If you are pleased with your services, a 18% to 20% gratuity for your spa professional is customary.

Payment Options

We accept all major credit cards and debit cards. Gratuities can be paid in cash or added to the credit card.

Additional Charges for Long Distance Travel  There is a $50 surcharge per therapist for services requested for travel outside our standard area, Summit County.

Note:

Our spa technicians can refuse services if there are any contraindications, medical conditions that were not disclosed at time of reservation (example: broken skin or lesions) or if the client exhibits inappropriate conduct. Please let us know if you or any of your guests are pregnant prior to treatment. All spa treatments are professional only. Services not listed on our website will not be performed.

Hours of Operation 7 days a week Spa Technicians are available between 9am – 9pm

 

**Prices subject to change without notice.